Description

Each process has a Tab where you can keep som documentation on the process. Usually Process Owners write the description when the process is first automated.

Learnings from this page

• Know where to find the description when needed
• Know how to change the description

Find the Description

You can find the current description from the Queue, as a button in Overview and as a button when creating new tasks.

Look for the book icon.

You can find the description in the Description Tab on each process.

Changing the Description

The description is a large text field where you can write as much as you like.

Please coordinate with Process Owners to ensure that the description is good and informative and feel free to add to it if you know something your other colleagues should know.

Topics you should cover in the description

• One sentence on what the process actually does
• When are the normal times and days where mates are working
• Any agreements on how to use the process that you made when you automated the process
• Description of the different Reasons you agreed upon and how you are supposed to help the Mate