Process Analysis

This report dives into a specific process to give an analysis of exactly how the process performs. The purpose is to help Process Owners and Business Users to better understand how the process works, what the trends are in the process, and what the volumes are.

Developers use this report to track how well changes perform, for instance if there has been development to fix an error, to use better data or to automate some edge cases.

use Process Analysis to: - Quantify all the edge cases to see exactly how much time Humans spends helping the Mates. - Find edge cases that has volume enough to be automated. - Compare months to catch trends in Errors and Manual or in Task Flows - See Popular Service Periods: When has the Mates worked on this task